FAQs

Is Your Spring Broken?
Or other common garage door problems.


A Warning for you do-it-yourselfers! Any spring mechanism is under extreme tension, extremely hazardous and can cause serious injury. Repairs and adjustments to any spring system should be performed only by a qualified door technician.

If your garage door won't open: Disconnect the door from your opener and try to lift it manually. (There is usually a red handle hanging from a red string - this is your emergency disconnect.) If you can't lift the door, you probably have a broken spring. Look above the door at the coil (torsion spring) on a shaft, or along either side of the overhead tracks. If you see an opening or break in the coil, or have a spring hanging down on the left/right side of your garage door track, you have a broken spring. It is not recommended that you open your door if your spring is broken as someone may get injured or you may damage your garage door opener, car, or the garage door itself. If your spring is not broken and you are able to lift your door manually without too much effort, the problem may be with your garage door opener.

If your garage door opener will not open your door: If you can open and close your door manually, but not with the opener, try pressing the wall button for your opener. Do you hear a motor running but don't see the belt, chain or screw-drive moving? You may have a worn or damaged gear and sprocket assembly or a worn screw drive carriage. Look at the brand name of the opener (it is usually printed on the side of the opener motor case) and call us for an estimate and to schedule an appointment.

If your garage door won't close: If you can open and close your door manually, but not with the opener, try pressing and holding the wall button down. If the door closes while you hold the button, your photo eyes are probably out of alignment, blocked, broken, or not connected (broken wire). Photo eyes look like little cameras mounted at the base of the garage door tracks on both sides, and they must be pointing directly at each other. (All garage door openers built after 1993 require photo eyes to close.) Try to clean them and align them. Who knows, you could save yourself a service call! If it still won't work or works intermittently, call us for an estimate and to schedule an appointment.

If your garage door is off track or crooked in the opening: Don't touch it! Garage doors are very heavy, and you could injure yourself, someone else, or you could make it worse. Unplug the opener so no one tries to use it, and call us for an appointment. We can usually get to you the same day you call.

Garage Door Maintenance:

Manually operate the door. If it is unbalanced or binding you should really call for service, as door balance issues cause unnecessary wear and tear on your door parts and garage door opener.

Check to be sure the door opens and closes fully. Adjustments to the garage door opener travel limit and/or force settings may be necessary.

Perform the safety reverse test.

Annually Oil springs, tracks (do not oil/lube tracks and rollers if you have nylon rollers) steel door rollers, bearings and hinges. The opener does not require additional lubrication.

Call or E-mail and ask us about Annual Maintenance Checkups and we can do all of the above for you!


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